Privacy Policy

Everyday document, spreadsheet, presentation, and PDF editing occurs primarily on your Mac. You do not need to create a Synvola account to use the App's basic local editing features. AI features are optional and require your consent before relevant content is sent for processing.

1. Information We Process

Files and local editing

Files you open, create, or edit are stored in locations you choose on your Mac. Synvola does not receive those files merely because you use the App's local editing features. macOS may provide the App temporary access to files and folders that you select so the App can perform the actions you request.

Optional AI features

If you choose to use an AI feature and provide the required consent, the App may transmit your prompt, relevant selected text or document context, the preceding AI conversation needed to answer a follow-up request, and limited technical metadata to our AI and infrastructure service providers. This information is used to generate and return the result you request and to maintain the security and reliability of the service.

Only submit content you are authorized to process. You can decline or later withdraw AI-processing consent in the App. Doing so disables AI processing but does not prevent you from using available local editing features.

Support communications

If you contact us, we process the information you provide, such as your email address, message, and any files or diagnostic details you voluntarily attach, so we can respond and resolve your request.

Purchases and App Store information

Apple processes App Store downloads, purchases, and any subscriptions. We do not receive your full payment-card details. Apple may provide us with limited transaction, entitlement, region, and subscription-status information needed to provide purchased features, prevent fraud, and support customers.

Website and service logs

When you access the Website or an online feature, servers may automatically record information such as IP address, request date and time, requested route, device or browser type, and error or security events. The Website does not currently use advertising trackers or require an account.

2. How We Use Information

We use information only as reasonably necessary to:

• provide local and optional online features you request;
• generate AI responses and maintain conversational context;
• verify purchases and restore eligible entitlements;
• respond to support requests;
• protect the App, Website, users, and service providers from abuse or security threats;
• diagnose errors and improve reliability; and
• comply with law and enforce our agreements.

We do not sell your personal information or use the contents of your local files for targeted advertising.

3. When Information Is Shared

We may disclose limited information to:

• Service providers that perform AI inference, hosting, security, customer support, or related operations for us, subject to contractual and confidentiality obligations;
• Apple for App Store distribution, payments, entitlements, refunds, and platform support;
• Authorities or affected parties when reasonably necessary to comply with law, protect rights and safety, investigate fraud, or respond to a valid legal process; and
• A successor organization in connection with a merger, financing, reorganization, or sale of relevant business assets, subject to appropriate safeguards.

4. Legal Bases

Where applicable law requires a legal basis, we process information to perform our contract with you, based on your consent (including consent to optional AI processing), to comply with legal obligations, and for legitimate interests such as security, support, and service reliability. You may withdraw consent at any time; withdrawal does not affect processing already performed lawfully.

5. Retention

Local files remain under your control. For online processing, we retain information only for as long as reasonably necessary to provide the requested service, maintain security, resolve disputes, satisfy legal obligations, and enforce agreements. Retention periods vary by data type and provider. Support records and transaction records may be kept longer where necessary for support, accounting, fraud prevention, or legal compliance.

6. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep confidential or regulated content out of AI requests unless you have authority to transmit it and consider the available protections appropriate.

7. Your Choices and Rights

You can choose not to use AI features, withdraw AI-processing consent, select which files the App can access through macOS, and remove local files from your device. Depending on your location, you may also have rights to request access, correction, deletion, restriction, portability, or objection regarding personal information we control, and to appeal or complain to a privacy regulator.

To make a request, email us at [email protected]. We may need to verify your request. Because we do not require an App account and do not receive files used only for local editing, we may not possess data that identifies a particular App user.

8. International Processing

Synvola and its service providers may process information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers and take steps designed to protect information in accordance with this Policy.

9. Children

The App is a general-audience productivity tool and is not directed to children under 13 or the minimum age required by local law. We do not knowingly collect personal information from children below that age. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to the App, our practices, or applicable law. We will post the revised version here and update the effective date. If a change materially affects how we process information for an optional feature, we will provide any additional notice or consent required by law.